When Nikki took over inductions and compliance at Komatsu three years ago, the process was brittle. Everything lived in scattered spreadsheets, inboxes, and memory.
The person who’d been holding it together left, and suddenly no one knew which portals to use, where documents were stored, or what was about to expire. It wasn’t just inconvenient - it meant crews were turned around at the gate and managers were left wondering why work couldn’t start.
“GO! Site Ready has turned chaos into a one‑stop shop that just works"
GO! Site Ready replaced that fragility with a single place to work. Every worker has a profile with their inductions, tickets, medicals, and supporting documents - all in one place. Reports tell Nikki what’s coming up for the quarter. Alerts are being rolled out so workers get nudged before anything lapses, which shifts the whole rhythm from chasing to calmly staying ahead.
“You know before you need to know. The alerts and reports mean the team can be proactive instead of scrambling.”
Support from the GO! Site Ready team has made the change stick. The tone has been consistent - approachable, patient, and focused on making the work easier.
Nikki sums it up plainly: “They’re always happy to help.” That matters when you’re trying to shift an essential workflow while keeping day‑to‑day operations moving.
“Tina is always approachable - even if I ask the same thing 50 million times. If she’s unsure, she comes back with the answer or brings Carl in. They make it simple.”
The difference shows up where it matters most - on site. In the last six months, Nikki has seen just one gate turnaround, and she’s clear it was user error, not a system issue. Managers across three regions say induction issues have become rare.
The question “can the boys get on site?” isn’t hanging over the day anymore. If a query comes up, the answer is in GO! Site Ready and it’s resolved quickly, without the scramble.
“If I move on or someone fills in, they can jump in and keep things moving.”
The time savings for Komatsu are already obvious. Nikki expects to get four to five hours back every week once alerts and reporting are fully bedded in. That time comes from simple things adding up: documents go straight to the right profile instead of disappearing into a drive; expiries are visible before they become problems; and anyone covering the desk can find what they need without a handover. The key‑person risk that used to haunt the process has faded because the knowledge is in the system, not in someone’s head.
If you run inductions, Nikki’s view is simple: you need a one‑stop shop. GO! Site Ready gives Komatsu that calm, central system where compliance, documents, and actions work together. Gate delays have been effectively eliminated on Komatsu’s side. The team has their time back. And the business has a reliable way to keep crews site‑ready, regardless of who’s in the chair.
“I don’t worry about gate access anymore - GO! Site Ready keeps us ahead, so the work starts on time.”
Komatsu wanted to move away from chaos and toward control. GO! Site Ready made that possible - so they can be the contractor everyone calls, with a team ready for every site, every time.
Developed by PIAGO alongside our sister platform GO! Site Approved, we deliver the tools you need to stay Site-Ready at every stage.
